How to gain & retain Customers? Advice for Entrepreneurs.

For those who joined in late, this post is the third ‘C’ in the 10 C’s of Entrepreneurship. Do read the first two:

  1. CONCEPT: Are you ready for Entrepreneurship? Answer these 4 questions to discover the truth.
  2. COMPETITION: 5 things to consider if you want to stay Competitive: Best Advice for Entrepreneurs 2018

In this post you will learn essential tips to gain & retain thousands of customers for your business. Read on to find out more…

Customer acquisition

These tips will help you gain thousands of loyal customers.

Business exists only because there are customers who will buy your products or use your services. Thus it is important for every entrepreneur to identify customers who will consume the offerings. Customers buy when the product or service offered either fulfils their existing need and/or offers a better value proposition vis-à-vis competition.

Customer acquisition and retention

Use this checklist to evaluate your business proposition with your CUSTOMER in mind.

The initial research done will also tell the entrepreneur:

  • Who is their customer?
  • Where is the customer ?
  • What are their buying patterns?
  • Why should they buy your product or service?
  • When is the right time to sell them?
  • How will it add value to the customer’s life?

It is no longer a sellers’ market today, in fact it is completely opposite. Today, it is a buyers’ market and entrepreneurs need to reach out to the customer to sell rather than just waiting for the customers to come and buy.

Customer outreach

Its a buyer’s market and not a seller’s market. Invest in customer outreach wisely.

Entrepreneurs need to build their business model based on the above factors as we have seen many promising businesses going down the drain for lack of having the right answers to the below mentioned questions.

  • Who will use our products / services ?
  • Where is our Target Group / Target Market ?
  • Is our customer ready for it ?
Success formula for business

Seemingly obvious points, but most struggling entrepreneurs are guilty of atleast one of the above.

Today in the start-up revolution, we have witnessed that businesses offer so many lucrative offers and discounts to lure the customer and despite acquiring them, they fail to deliver and sustain them for long as competition offers them a better proposition and they shift loyalty to suit their needs and pocket.

customer acquisition & retention strategy

Getting the customer acquisition & retention strategy right is the key to Business Success.

Many businesses start with a ‘Customer First’ proposition and that ‘Customer is King’ but they fail to deliver this promise at some point in the journey of the customer life cycle in their business viz. Pre-sales, during sales and after sales.

User Interface and User experience are the new buzzwords which are doing the rounds in the start-up revolution, while customer satisfaction and customer delight have been there for a long time now.

Customer acquistion through discounts

Freebies & discount is a short-term view to customer acquisition

Cost of acquiring a customer and cost of retaining them have given birth to so many new business models and sooner or later investors and founders have realised that the customer is no longer loyal to the product / service offerings as his/her acquisition was based on freebies and discounts. If the customer can ditch his/her existing product or service offering for you, the same is true for you too. It is hence very crucial to engage with the customer on a continual basis and make him loyal to you by focusing on his/her concern or addressing the pain point rather than just offering freebies and discounts.

Gaining customer loyalty

Meet expectations. Engage with your customers. Make them feel special & acknowledge their trust.

‘Products are built in the factory, Brands are built in the minds of a customer.’
-Walter Landor, Founder of Landor Associates. 

Every entrepreneur wishes that his product or service has the potential to become a brand. While Branding and Brand building is portrayed as rocket science, my take on a brand is very very simple. For me a brand is nothing but the act of delivering what you have promised to your customer. If you do it every time, you become a brand, else, you continue to be just another product.

How to build brands

Brand building begins with fulfilling promises made to the customer

Businesses today struggle very hard to grab the attention of their customer, engage or interact with them and finally get them to buy their product or services. In simple words, Entrepreneurs, if they need to improve their market share, they need to focus on 3 things viz. Mind Share, Time Share and Wallet Share of the customer.

How to improve market share

Enter the customer’s mind, engage their time & then expect them to spend

During the course of this series, I will be sharing more tips on how to succeed in your business. Stay tuned :).

Do let me know what you think of the above post? Are you planning to embark on the entrepreneurial journey? Let me know in the comment section? I am happy to answer any queries as well.

Authored by:
Amarkant Jain

Disclaimer: This series is an original piece of writing. All copyrights remain with the author, any content re-purpose, copying or lifting is not allowed. The author is an award-winning Sports Person, Business Coach & Digital Maverick. He has written this post based out of his own personal experiences while handling large brands. Incase you need to discuss business, please email: amarkant.jain@sarvashreshtha.com.

4 thoughts on “How to gain & retain Customers? Advice for Entrepreneurs.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s